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Keeping customers for life by Joan Koob Cannie

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Published by American Management Association in New York, NY .
Written in English



  • United States.


  • Customer services -- United States.,
  • Consumer satisfaction -- United States.

Book details:

Edition Notes

Includes bibliographical references and index.

StatementJoan Koob Cannie, with Donald Caplin
ContributionsCaplin, Donald
LC ClassificationsHF5415.5 .C36 1991
The Physical Object
Paginationvi, 259 p. :
Number of Pages259
ID Numbers
Open LibraryOL1889851M
ISBN 100814450083
LC Control Number90053213

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  Keeping your word is worth more than all the empathy, smiles, chocolates in the world. Anything that makes life a little easier for the customer will make us more profitable. It gives the customer another reason to keep doing business with us. When something goes wrong/5.   The following customer retention strategies apply for any business and can help maintain customer loyalty, large or small: Reward your customers. Send them a gift, provide them with a lead; help them generate business. Use your customers’ services and buy their products. There is no better way to build loyalty. Send thank-you notes. About Customers for Life. In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world.   How to Win Customers and Keep Them for Life book. Read 9 reviews from the world's largest community for readers. A powerhouse, a classicJames B. Pat 4/5.

How to Win Customers and Keep Them for Life is not a book about technology. It’s a book about the human side of winning and keeping customers. It isn’t high tech. It’s high touch. It’s a handbook written for everyone from the mail room to the executive suite, in the hope they will work together to win and keep Size: KB. The best salespeople and the best companies implement strategies to acquire customers and to keep them for life. Your goal must be to develop long-term customer relationships and then hold on to them in the face of ever more aggressive competition. Them For Life, Revised Edition Download Free (EPUB, PDF) "A powerhouse, a classic."--James B. Patterson*, bestselling novelist and former Chairman and customers and keep them for life. This book will affect you on a personal level. A must for any sales person. Trust-Based Selling shows salespeople how to create new customers using a sales pro’s secret weapon: trust-based selling methods. The first year of developing a new sales territory or establishing new customers is a daunting task—especially in dog-eat-dog industries. The traditional advice is to.